FAQ
About Gaabor
What kind of brand is Gaabor?
Gaabor is a company that sells kitchen appliances, cleaning appliances, and personal care products. Its product line includes air fryers, rice cookers, vacuum cleaners, hair dryers, irons, and more. With sleek design, excellent value for money, and warm service, Gaabor aims to help every customer enjoy a more relaxed lifestyle.
Is this Gaabor’s official website in Brazil?
Yes! This is Gaabor’s official channel in Brazil. Here, you can shop more securely and get support whenever you need it. Browse and find your favorite products!
What does Gaabor do? How does it help in your daily life?
We provide home appliances, small kitchen appliances, hair dryers, scales, and more! From your first apartment to your new home, we are committed to making your life more convenient, comfortable and enjoyable.
About Voltage and Plugs
Are the products 127V or 220V? How should I choose?
We clearly indicate “127V” or “220V” versions on each product page. Please make sure to check the voltage in your city before placing an order. If you are unsure, you can check with your local power utility (e.g., CPFL, Enel) or contact our Portuguese-speaking customer service. Note: Choosing the wrong voltage may cause the product to malfunction or become damaged, and this is not covered under warranty.
What type of plug do the products have? Do I need an adapter?
All our products use the Brazilian standard ABNT NBR 14136 plug, available in two types:
- Two‑prong round plug – suitable for most low‑power appliances (e.g., hair dryers, shavers)
- Three‑prong round plug – suitable for high‑power appliances that require grounding (e.g., electric kettles, coffee machines, air fryers)
You do not need an additional adapter; just plug them directly into a standard Brazilian outlet. If your home still uses older two‑flat‑pin outlets, we recommend using a conversion socket.
About Features and Performance
What is the power rating of the products?
Power ratings vary by model. You can find the specific value (in watts) on the product specification page, or ask our Portuguese‑speaking customer service for assistance.
Is the manual in Portuguese? Is it complicated to operate?
Every product comes with a complete Portuguese user manual, including installation steps, operating instructions, cleaning and maintenance, and troubleshooting. We also post Portuguese video tutorials on our official website and YouTube channel to guide you step by step.
About Quality and Durability
Are the products reliable?
Our products carry INMETRO mandatory safety certification and ANVISA health certification (for food‑contact appliances), ensuring electrical and material safety from the start. Core components (such as motors and heating elements) are sourced from internationally renowned suppliers.
Are they prone to damage? What situations are not covered by warranty?
We strictly follow the Brazilian Consumer Protection Code for warranty services. However, the following situations are not covered:
- Voltage mismatch causing burnout (e.g., plugging a 127V product into a 220V outlet)
- Water damage, drops, impacts, or other physical damage
- Unauthorized disassembly or repair
- Use of non‑original accessories (e.g., non‑matching filters, blades) causing malfunctions
We recommend reading the “Precautions” section in the Portuguese manual carefully – many issues can be avoided in advance.
Where can I buy accessories (e.g., filters, blades, sealing rings)?
We offer commonly used extra accessories for some products. If you need parts, please contact our Portuguese‑speaking customer service, and we will help you order original accessories. Note: We recommend using only original parts, as others may affect performance and safety.
About Cleaning and Maintenance
How do I clean this product? Can I rinse it with water?
Please refer to the “Cleaning and Maintenance” section of the manual. In general:
- Main body (with electrical components): Do not immerse in water or rinse under running water. Wipe with a damp cloth and dry immediately.
- Detachable parts (e.g., bowls, blades, filters, baking trays): Usually can be washed with water after removal, but please check material heat resistance and dishwasher compatibility in the specification page.
We also publish dedicated articles and videos. If you need help, please contact our Portuguese‑speaking customer service.
Is the product loud during operation?
We use noise‑reduction technology (e.g., brushless DC motors, soundproofing insulation), keeping operating noise between 50–75 dB (varies by model). If you are particularly sensitive to noise, please ask our customer service before ordering.
About Warranty
How long is the warranty for Gaabor products?
Gaabor offers comprehensive warranty services, with slight variations by channel and product type:
- Core warranty: Gaabor officially provides 365 days of after‑sales support. Products typically include a 1‑year one‑to‑one replacement warranty.
- Specific policies: Since warranty rules may vary by country/region and sales channel, please refer to the official Gaabor store announcements on the platform where you purchased (e.g., Shopee, TikTok Shop).
What should I do if I have a problem with the product?
Gaabor has a professional after‑sales team. You can reach us through:
- Contact channels: Contact the platform’s customer service on the platform where you purchased (e.g., Shopee, TikTok), or if you ordered on this website, email us at Gaabor’s official email or via our Contact Us page.
- Service hours: Professional customer service is available on weekdays from 9:00 AM to 6:00 PM.
What is not covered under warranty?
The following are typically not covered:
- Voltage mismatch causing damage (e.g., plugging a 127V product into a 220V outlet)
- Physical damage from water, drops, or impacts
- Unauthorized disassembly or repair
- Malfunctions caused by non‑original accessories
- Products beyond the warranty period
What is the return and exchange process?
We offer convenient return and exchange services within Brazil:
- 7‑day unconditional return: Under Article 49 of the Brazilian Consumer Protection Code, you may return the product within 7 days of receipt for any reason, with no explanation needed.
- Defective products: If it’s a quality issue, you can contact us within the statutory warranty period to initiate a return or exchange. We will arrange local pickup or guide you to the nearest post office – all processing stays within Brazil.
How long does a warranty repair take?
According to Brazilian law, repairs must be completed within a maximum of 30 days. If the repair takes longer than 30 days, we will provide you with a brand‑new replacement product.
What documents do I need to keep for warranty service?
Please keep the following:
- Purchase receipt (order confirmation email or electronic invoice NF‑e)
- Product packaging and accessories (must be intact for returns/exchanges)
- CPF/CNPJ information (required for NF‑e issuance and also serves as proof of warranty eligibility)
About Shipping
Where do you ship from? How long does delivery take?
All products are shipped from local warehouses in Brazil. Under normal conditions, delivery takes 3–5 business days after ordering. Major cities like São Paulo and Rio de Janeiro may receive faster delivery, while remote areas may take 7–13 business days.
How much is shipping? Is there a free shipping threshold?
Shipping costs are calculated in real‑time based on your address and product weight, and clearly shown at checkout. We usually offer free shipping on orders over a certain amount (check our promotions for details).
Can I change my shipping address after the order is placed?
Once the order enters the shipping process, the warehouse system locks it, and the address cannot be changed. Please double‑check your delivery details when placing the order. If you need to make a change, contact our Portuguese‑speaking customer service within 1 hour of payment – we will try to intercept, but success is not guaranteed.
What happens if I miss the delivery?
Brazilian Post or local couriers usually make up to 2 delivery attempts. If all attempts fail, the package will be returned to our local warehouse. We will contact you to confirm whether you want to reship, but a second shipping fee may apply.
About Payment
What payment methods do you accept?
To best serve Brazilian consumers, we accept:
- Pix: Brazil’s instant payment system – real‑time, zero fees, currently the most popular payment method.
- Credit Card (Cartão de Crédito): Supports Visa, Mastercard, and other major brands – used in about 39% of Brazilian e‑commerce transactions.
- Boleto Bancário: A cash payment slip unique to Brazil, ideal for those without a bank account or credit card – payable at convenience stores, post offices, ATMs, etc.
How long does it take to confirm a Boleto payment?
Boleto payments usually take 1–3 business days to clear and confirm. If you choose Boleto, please pay within the valid period (usually 3 days) – otherwise, you will need to generate a new slip.
Can I pay in installments?
No. We currently do not support credit card installment payments. We will notify you if this changes.
How are exchange rates calculated? Can I pay in USD?
All prices are listed in Brazilian Reais (R$). If you pay with an international credit card, the settlement exchange rate will be determined by your issuing bank based on the daily rate – please refer to your bank statement for the final amount.
About Invoices and Consumer Rights
Do you issue electronic invoices (Nota Fiscal)?
Yes. Under Brazilian tax regulations, all e‑commerce transactions must issue an electronic invoice (NF‑e). After your order is confirmed, we will send the NF‑e via email or upload it to the tax system for your reference. CPF/CNPJ is required for NF‑e issuance – please provide it accurately when placing your order.
Can I cancel my order after placing it?
Yes. Under Article 49 of the Brazilian Consumer Protection Code, you may return the product within 7 days of receipt for any reason, at no cost to you. Return shipping is covered by us. In such cases, please contact our Portuguese‑speaking customer service to initiate the return process.